Refund and Returns Policy
Last Updated: [17/11/2025]
At Kavya Traders, we want every customer to be satisfied with their purchase. If you face any issue with the product, please read the following Refund & Return guidelines carefully.
By placing an order on our website, you agree to the terms mentioned below.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
✔ If the product is damaged or defective
- Must be reported within 24–48 hours of delivery
- Must include clear images and video proof
✔ If the wrong product was delivered
- Share unboxing video + pictures
- Return request must be placed within 7 days
✔ If the product is unused, unopened, and in original packaging
- Includes all accessories, manuals, warranty card, and box
2. Non-Returnable Products
We do not accept returns in the following cases:
- Used or installed products
- Missing original box or accessories
- Physical damage not reported at the time of delivery
- Products bought on clearance/special sale
- Open-box electronics
- Consumable items (if applicable)
3. Return Process
To initiate a return:
- Contact us via email or WhatsApp
- Provide Order ID and reason for return
- Share required proof:
- Images of the product
- Video of the issue
- Unboxing video (mandatory for damage claims)
After verification:
- Pickup will be scheduled by our courier partner
- Product must be handed over in secure packaging
4. Inspection & Approval
All returned items undergo a quality check:
- If approved → refund or replacement is initiated
- If rejected due to used/damaged condition → item will be sent back to customer
Inspection may take 2–3 business days after receiving the product.
5. Refund Timeline
Refund will be processed:
- Within 3–7 business days after inspection approval
- Refund will be issued to the original payment method
- For COD orders, refund will be sent via bank transfer or UPI
Processing time may vary depending on bank/payment provider.
6. Replacement Policy
We provide replacements if:
- Product is defective
- Wrong product delivered
- Product not functioning as advertised
Replacement will be sent after the returned item passes quality check.
7. Cancellation Policy
You may cancel an order before it is shipped.
Once shipped, cancellation is not possible. You must apply for a return after delivery.
8. Damaged or Missing Items
If your package arrives damaged:
- You must record an unboxing video
- Report the issue within 24 hours
- Missing accessories must be reported within 48 hours
Without proof, returns cannot be processed.
9. Shipping Costs for Returns
- If the return is due to our mistake (wrong/damaged product) → Free return
- If the customer changed their mind or ordered the wrong item → Return shipping charges may apply
10. Contact Us
For any refund or return request, contact us:
Kavya Traders
📧 Email: kavyatraders141@gmail.com
📞 Phone: 8439424125
🏬 Address: Darling road, Sahaswan
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